standard mix of competance and behaviour scenarios.
Manager Support Interview Questions
2,561 manager support interview questions shared by candidates
The interview questions were easy
We discussed my experience in building support teams, managing people, clients, and SLAs. Additionally, discussed the challenges the team is facing right now and the expectations from the person for the role they are hiring for.
How do you differentiate the customer support role in an E-Commerce vs. Product company? What would be the KRAs for the customer support group?
Talk through relevant career experience.
How would you explain decrease in resolution time?
usual IT support management questions
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they asked a bunch of grammar and comprehension questions. then asked basic questions about computer knowledge for both Apple and Microsoft.
Some technical questions about some devices
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