What is one piece of technology that you are fascinated in?
It Help Desk Support Interview Questions
75 it help desk support interview questions shared by candidates
- Implimentation plan of an OIT service delivery framework to better provide IT support. - Detailed explanation of steps necessary and issues that may arise in its implimentation.
What experience do you have with a phone call center?
What was a challenging situation you dealt with at your last job?
What steps would you take to troubleshoot a user's issue with their computer not starting? Can you describe your experience with desktop operating systems like Microsoft and Mac OS X? How have you used diagnostic utilities in your previous roles? Can you give an example of a problem you solved using these tools? Suppose a user is unable to access a particular application on their system. How would you go about diagnosing and fixing the issue? Describe a situation where you had to install or upgrade software on a user's computer. What steps did you take to ensure the process was successful? Can you talk about your experience with creating file backups and configuring systems and applications? Have you ever had to escalate a problem to a more experienced technician? How did you decide it was necessary? How do you ensure a problem has been adequately resolved after applying a fix?
Name a time where you have failed.
What do you know about freight logistics, can I identify the capitals of states
I was not expected to be asked salary expectations, however, I did research on the position's salary prior to the interview.
They asked me some technical questions and also some behavioral questions
Tell us about time where you had to overcome a struggle.
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