What kind of projects have you worked on?
It Help Desk Interview Questions
1,703 it help desk interview questions shared by candidates
An end user is having printer problems, can you walk me through the steps on how you would guide them to troubleshoot?
How would you face a difficult customer?
This position is remote for the duration of the pandemic, but at some point you will need to work onsite. Is that acceptable? My response: Could I get the physical address or zip code of the place of work to see if that’s viable? Answer: Not at the present time.
When can you start this job?
Talk us through your experience.
Multiple monitors being used but one isn’t working. What do you do?
What troubleshooting steps would you take for a printer that is offline.
Why did you quit your last job?
What experience have you had with customer service/working with customers?
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