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Help Desk Representative Interview Questions
3,950 help desk representative interview questions shared by candidates
I was asked to invent a how-to situation, come up with a written guide, and then explain it in laymen's terms to the interviewers as if they were end users. It did not need to be something technical (IE: you could be teaching someone how to make wine, or change a tire). This was to test how well I could interface with customers regarding complex problems and resolutions.
What would you tell the Assistant Lab Director if they came in to the Help Desk asking for more e-mail space?
Tell us about time where you had to overcome a struggle.
The initial interview didn't ask me anything. They were just going over the position and the company culture. Didn't even really have much of a chance to sell myself in any wat.
Are you experienced with solving technical issues over the phone?
Your background, experience, and any certifications you possess
What skills do you bring to the table that qualify you for this position?
tell us what you know about our company
What do you do in your current role
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