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During the chat a customer will ask you a question and you have to resolve their problem. It can be stressful if you have no experience and you are being watched. But the question usually isn't very difficult. Always suspect a hardware problem before a software problem. The answer is usually too simple.
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Naep Help Desk Agent

Interviewed at Westat

3.6★
Jan 15, 2015

During the chat a customer will ask you a question and you have to resolve their problem. It can be stressful if you have no experience and you are being watched. But the question usually isn't very difficult. Always suspect a hardware problem before a software problem. The answer is usually too simple.

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