Have you ever used the remedy system?
Help Desk Representative Interview Questions
3,951 help desk representative interview questions shared by candidates
He asked me about my experience. I told him I have been a Field Service I.T. professional for 35 years. He explained what the job entailed, at which point we both agreed that this interview was set up by a recruiter that didn't understand the I.T. industry that well.
What is one strength and one weakness you have?
How well do I work with others?
If an end user can't access the internet what do you do?
How do you keep up to date with new technology?
What does a BSOD mean and how would you proceed to fix it?
What do you know about active directory
What mistakes have you made and how did you fix them?
I was not asked any difficult questions. I was only asked about what was on my resume.
Viewing 2321 - 2330 interview questions
See Interview Questions for Similar Jobs
Customer Retention SpecialistCustomer Retention RepresentativeClient Success RepresentativeSupport RepresentativeClient Support RepresentativeCustomer Retention AgentCall CenterRetention Customer Account ExecutiveTechnical Support RepresentativeHelp DeskClient Success RepHelp Desk AgentRetention RepresentativeDirector Customer RetentionCustomer Relations RepresentativeTech Support RepresentativeCall Centre AgentCustomer Retention