1. Describe an enterprise support model and what does the curve of growth look like? 2. Are you mostly technical in fixing a problem or do you know how to help end users use the software? 3. How do you scale end user support to drive adoption but not overrun costs? 4. How do you globalize and go into new regions? 5. Tell me something innovative you did with technology to improve the customer experience, or to help your team, or help the business?
I wrote difficult only due to the nature of the role and the build and scale questions that were involved.
Competency based questions around role
Experience on managing instructors, communicating across functions
How to deal with a hard client..
Tell us about your interest in SoFi
What was my relevant experience?
Questions directly related to the competencies needed for the role
If you were the head of Disneyland, what would you do to shorten wait times?
What was the largest team you managed?
Viewing 4281 - 4290 interview questions