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Customer Support Representative Interview Questions
2,525 customer support representative interview questions shared by candidates
Standard questions dealing with customer service that I've heard a bunch.
Network related questions were mainly there
Why do you want to leave your previous coy?
Examples of times you succeeded/failed.
How would you handle an irate customer?
Name a time when you had an idea to improve a process at work. How did that go? What steps did you take in the process? Did you consider other methods/ideas, and how did you decide which was the best route to follow?
Why do you wanna work for Charles Schwab
Describe a time you had to resolve a conflict within the work place without an immediate supervisor's help.
Describe a situation where a client was frustrated with your company due to complications with the application or service, and what you did as a representative to ease the scenario and resolve the issue.
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