Customer Support Representative Interview Questions

2,525 customer support representative interview questions shared by candidates

I am very disappointed the green top I ordered has two stains and the pink three! I will try to get them out but this should have been seen. I expect flawless when you describe as such. How are you going to remedy this?
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Customer Support Representative

Interviewed at ThredUp

2.7
Apr 1, 2018

I am very disappointed the green top I ordered has two stains and the pink three! I will try to get them out but this should have been seen. I expect flawless when you describe as such. How are you going to remedy this?

A client has just called you. He is extremely angry as he is experiencing slowness in the platform. He wants to escalate this directly to your CEO and is threatening to go to a competitor if this isn’t resolved within 30 minutes. You have no idea what the problem is and need to investigate, but you agreed to write him an email to start the ticket chain and tell him of your investigation .Please write your initial email reply. You only have 3 minutes to write this reply. You receive an email from a client with a question about how to send her bitcoin to another wallet.
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Customer Support Representative

Interviewed at Coinme

3.9
Jun 18, 2021

A client has just called you. He is extremely angry as he is experiencing slowness in the platform. He wants to escalate this directly to your CEO and is threatening to go to a competitor if this isn’t resolved within 30 minutes. You have no idea what the problem is and need to investigate, but you agreed to write him an email to start the ticket chain and tell him of your investigation .Please write your initial email reply. You only have 3 minutes to write this reply. You receive an email from a client with a question about how to send her bitcoin to another wallet.

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