- What are your salary expectations. - Tell me about your recent work experience in detail.
Customer Support Representative Interview Questions
2,525 customer support representative interview questions shared by candidates
1. Tell me about a time you had to deal with the difficult situation and how did you overcame? 2. Tell me a time when you had to earn someone’s trust? 3. Tell me a time when a customer didn’t communicate right and what problem did it cause? 4. Tell me a time when you had to deliver bad news to customer and how did they react? 5. What is a mac address 6. What is a MER tool 7. What can you do with quries
The first part was an email from the recruiter. After that, the phone call where you discuss your experience, what are you looking for, they ask you very regular and normal questions and not confusing ones. Very fast you know if you are going to the next stage. The next stage was with an interview with Team Lead and a Manager to whom you would report to. Also very nice, pleasant and fair interview and questions with the clean instructions and explanations. Also, very fast you know if you are going to the next stage. The last part was an assessment about their tool. Very cool tool. You need to figure the tool out, complete the task and after that to reply to customers' inquires. I found the assignment very interesting. After the assignment, you either get the offer or not.
Do you know what the position is that you even applied for?
How would you handle things if an issue arose and you were the only one on shift at the time?
Can't recall but they're not technical and more based on experience and if you'll be a good fit.
Give me an example of good customer service you've received before.
Can you teach common sense or are you just born with it?
Q: Why shouldn't we hire you?
What is the difference between LAN and WAN
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