Interviews were not very structured - one manager talked a lot about himself and his own experience (I could barely get a word in sideways) and was very friendly, the other was very unfriendly and seemed to fancy himself as some type of stoic which wasn't very impressive. They mainly just talked a lot and gave me a mix of behavioral and just a few technical scenarios - they didn't do a full tech screen or really dive into my technical background. It felt like a good cop, bad cop situation. The stoic manager seemed to have it out for me right from the beginning and wouldn't even give me to time to answer some questions. He was not a pleasant person and I got a bad vibe from him almost immediately.
Customer Services Manager Interview Questions
133,372 customer services manager interview questions shared by candidates
Nos conte um pouco da sua experiência profissional; Qual foi sua melhor venda? Qual foi sua pior venda? O que seus três últimos chefes nos falariam de você (positivo e negativo)?
What would you do if you had an irate caller
How I would handle a confrontation with a supervisor.
Tienes experiencia para negociar en Inglés?
Do you get angry?
Name a time you had a problem that you couldn't solve, how did you handle that situation?
How long have you worked as a customer service rep.
(First Interview) Why do you want to work for our company.
What is a potential challenge faced with he SystemOne product?
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