Customer Services Manager Interview Questions

Customer Service Representative/Technical Support

Interviewed at Asurion

3.3★

Aug 5, 2014

give an example of a situation at your last job where you had to deal with an upset cm? what did you do to calm them?

Customer Service Representative

Interviewed at Kforce

3.8★

Dec 20, 2017

When can you start?

Major Account Manager

Interviewed at ADP

3.8★

Oct 9, 2010

How would you sell ADP Payroll services?

Virtual Customer Service Representative

Interviewed at Amazon

3.5★

Apr 13, 2017

Can you handle upset customers?

Account Manager

Interviewed at Amazon

3.5★

Aug 30, 2014

Es gab keine unerwarteten Fragen. Ganz im Gegenteil, sie scheinen sehr konservativ zu sein und Skripts zu folgen. Mir wurden Fragen gestellt wie: Warum will ich meine aktuelle Arbeit ändern? Warum Amazon? Und ein paar Fragen wie... könnten Sie mir ein Beispiel geben, wenn... (Verhaltensfragen). Man kann sich auf diese Interviews vorbereiten, indem man in Google oder auf YouTube sucht, wie man sie zu beantworten hat. Das Interview dauerte in jedem Fall 30-60 min und wurde per Telefon durchgeführt

Key Account Manager

Interviewed at Amazon

3.5★

Dec 2, 2020

Tell me a situation where you had to say no

Customer Service Representative

Interviewed at Amazon

3.5★

Dec 16, 2020

How would I deal with a difficult customer

Customer Service Representative

Interviewed at Domino's

3.5★

Dec 12, 2014

What would do if you had to deal with an angry customer?

Customer Service Representative

Interviewed at Elevance Health

3.4★

Dec 31, 2017

How would you deal with someone who is difficult who calls.

Technical Account Manager

Interviewed at CrowdStrike

3.8★

Nov 7, 2018

Interviews were not very structured - one manager talked a lot about himself and his own experience (I could barely get a word in sideways) and was very friendly, the other was very unfriendly and seemed to fancy himself as some type of stoic which wasn't very impressive. They mainly just talked a lot and gave me a mix of behavioral and just a few technical scenarios - they didn't do a full tech screen or really dive into my technical background. It felt like a good cop, bad cop situation. The stoic manager seemed to have it out for me right from the beginning and wouldn't even give me to time to answer some questions. He was not a pleasant person and I got a bad vibe from him almost immediately.