what would you do if you had repeated calls where a customer was unhappy with you?
Customer Retention Representative Interview Questions
1,363 customer retention representative interview questions shared by candidates
Nothing special except for a Manager Intro Call where I was asked about my opinion on various lifecycle marketing topics such as reactivation, retention, metrics, segmentation, automation, and so on.
Explain the difference between feature and benefit.
You get a call from a customer who is upset that her bill is much higher than the advertised price. She has TV service and Internet service, but no phone service. The "Triple Play" package (which includes landline phone service) is cheaper than the monthly cost of the two services she already has, which are billed separately on her account. How would you keep her as a customer and at the same time finalize the sale of the "Triple Play" package to her?
It was about Customer Service experience
tell me about you and what are your qualities
How will your degree apply to this position?
Role play scenario sent prior to interview
What would yo do in your first month in the role?
Questions were based upon his own thoughts regarding why I was to apply for role that I was over qualified for
Viewing 581 - 590 interview questions