What separates you from the other candidates outside?
Customer Retention Representative Interview Questions
1,363 customer retention representative interview questions shared by candidates
Scenarios Name a time when a customer disrespected you, how did you handle it? What is your definition of prioritizing? What's your weakness?
If someone called to cancel how would I respond.
What is your brand???
They asked questions about how you would respond to certain customer calls, like what would you say if a customer called to disconnect. The good thing is, the woman who conducted my phone interview actually prepared me for a lot of the questions they asked me. Just make sure you focus on past sales experience and past experience in a call center.
Name a time wehere you had to deal with a difficult customer? what was the outcome?
why comcast
Alot
Describe a situation where you had to descalate an irate customer
Try to sell me this remote so that I would want to use it.
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