How would I handle an upset customer? ( I applied how I currently would help an upset customer and apply it the position)
Customer Retention Agent Interview Questions
95 customer retention agent interview questions shared by candidates
Tell me about a time you had to overcome an obstacle.
They asked a few competency questions
How would you deal with a customer who wants to speak to a manager?
sell me this pen
what i can bring to the role
Basic things; Previous experience (not necessary), what are your strengths, how well do you handle angry customers and how are you with over the phone interactions
Ask about previous work experience related to job
None, I had 6 years customer service experience. Maybe the hardest for most is asking what experience you had with a customer that was difficult and how did you handle it.
They asked if I've ever been fired.
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