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Call Center Operations Manager Interview Questions
35 call center operations manager interview questions shared by candidates
Boilerplate questions--give an example of how you dealt with a difficult situation, how do you get peak performance from EEs, etc. Nothing difficult.
Example of how you overcame problems in a team and how you convinced others.
Tell me about a situation where you were asked to do something unethical. How did you handle it?
Basic job competency questions and resume review
A mathematical assessment was required; 20 minutes to do 16 problems. The test was actually data analysis with large data sets for each problem. The time to complete was insufficient, given the complexity of the problems, utilizing only a calculator and hand writing.
The biggest challenge was sucking up to this branch manager who didn't want a call center interfering with his local operations. I pretty much just flew to his city and had lunch with him and listened to him tell me how awesome he was and how much the rest of the company sucked and that he didn't want me interfering with his operation. I just had to nod and agree. It was pretty creepy.
“Do you prefer strategic planning or execution?”
I am not going to get an interview because I am over 40
Are you process driven?
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