RBC Client Advisor interview questions

I applied online and got a phone call from RBC HR after 2 weeks. Then the hiring manager invited me for an in-person interview. Two managers interviewed me and it took me an hour to finish this interview. The overall experience was ok.

I was interviewed by the branch manager and her assistant manager, who were friendly and helpful in the process. The interview lasted half an hour, involving questions regarding my work background and basic situational questions (difficult customers, mistakes you made,...) and provide examples. Over a week later I got the the second interview with the same managers, who then asked questions meant to know me more personally - in a sense of how do I handle conversations since it was a customer-facing position, not just knowing how to answer interview questions. I have not yet received a rejection or offer.