HubSpot Manager, Customer Success interview questions

I had a referral through Becky who I met at a networking event. The process started with an email about time availability for a recruiter call from Johanna. I was moved to the manager and role play call during the recruiter call. Following the recruiter call, I received email to select times for the manager and role play call. Manager call, with Tim, consisted of about 30-40 minutes of "get to know you" questions. The second half of the call was the role play where I was a CSM on an introduction call with the CEO of a company who recently purchased HubSpot software. I was given information about the company and the gist of what an introduction call is about prior to the call to prepare. I prepared by researching the company's website, listing out open-ended questions, benefit statements, and testing for reaction questions I would say during the call. My goal was to learn who I would be working with at the company and set up a follow-up call with the sales and marketing team with one CTA using an inbound technique. I gained commitment for the group to prepare ideas for compelling offers to attach with the company's blog posts. I felt confident in my process and the feedback I received from the manager was positive with two small recommendations of what I could have said at the beginning of the call and a last question to ask before summarizing and moving to the next step. I was informed within 1-2 business days by email from the recruiter with a CC to the manager that they were not moving me to the next step, at this time. I promptly responsed thanking everyone for their time and that I would continue to learn more about HubSpot because it is my goal to work there. The manager nicely responded and said to stay in touch.

I was contacted very shortly after submitting my application. There was a delay after I submitted the initial one-way video interview, but after following up I received a response the next day. The process progressed at a reasonable pace. Follow-up was quick and promises were honored. Well organized. All interviews were virtual: phone/video. I appreciated the feedback call after being advised they went with another candidate. All-in-all a great experience and I remain a fan of HubSpot.