HubSpot Customer Support interview questions

The interview process was quick and very hands-on. The first interview is over the phone with general questions, like what your interests are and your background. The second interview is a video chat with a manager. The video chat includes a screen-sharing test where you essentially play out a hypothetical scenario with a customer. It then goes into interview questions similar to the first phone interview. The third is an in-person where you go into the office and speak to 3 different people for about 15 minutes each. The first will ask personality questions, the second experience and scenarios, and the third what you would do in certain situations and why HubSpot. The first two people who interviewed me were wonderful and the conversation flowed very nicely. However, the third person who interviewed me had a more aggressive method that wasn't as personal. While the first two came in with notepads and were easy to talk to, the third came in with no writing materials and got straight to the point and was more critical in why I chose to apply for the role. I did leave thinking I had a positive interview and was very confident in it. When they told me I didn't get it I was a bit surprised, but in the follow-up call I was told it was because I needed more customer service experience based on my conversation with the third person I interviewed with, which came as no shock to me because he was the most critical of the three interviewers. I appreciated the feedback and the process was quick and a great learning experience.

The process was lengthy. First was a recruiter call. The recruiter offered useful feedback on how I could improve my interviewing skills in the subsequent rounds. However, the recruiter was more than half an hour late for the call which is pretty unacceptable. Next was a call with the hiring manager. They place great emphasis on the STAR interview qns which places great emphasis on how you respond to situational questions. Indeed useful but found it too lengthy. Next was a role play and product demonstration. I had requested to split it into 2 separate sessions as it's a 30 and 45min session and I can't get too much time off at work to do it combined. They initially accommodated but later, the recruiter coordinator called to 'seek my understanding and to seek time off from work to do this call', no explanation given. I was very disappointed as I thought this was agreed upon. I had to take a half day to do this call and I think at this point, I was sure I did not want to join this company as I had conflicting views with the interviewer as well.