Customer Service Representative applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 31 days.
Common stages of the interview process at Concentrix as a Customer Service Representative according to 2 Glassdoor interviews include:
Background check: 33%
Skills test: 33%
Phone interview: 33%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 1 day. I interviewed at Concentrix (Manila, ) in Jul 2018
Interview
Opening time for applicants is at 10AM. UP Ayala Technohub branch. I am an IT Fresh Graduate and I applied there as walk-in. Walk-in applicants are only processed for CSR, so I didn't proceed in processing my application. I think the process would only be around an hour but due to some technical discrepancies, it's been extended in a little fraction of time.
Interview Process:
1.) Online Personal Information Encoding - input of personal information in their computer.
2.) Short Practice for Online English Voice Assessment - you together with 6 applicants and the facilitator will go in a small room ( Max of 8 people ). There, the facilitator will list 7 topics and for 3MINS, you must compose a short talk about each topic for 45 seconds. After 3 MINS, sharing of talk will begin until each person has shared their opinion. If no one volunteers, the facilitator will call a random person which happened to our batch, haha. You will pick a topic but the facilitator's choice would be the topic you must give a talk about.
2.) Online English Voice Assessment - I think everyone can pass this part since it's just a piece of cake. The assessment was delayed twice due to certain inconsistencies.
3.) Interview - since I found out that they only process CSR positions for walk-in applicants, I didn't pursue to proceed with the interview.
Other Customer Service Representative Interview Reviews for Concentrix
Was easy, the acquisition teams will guide you through everything. You need to be there early, so that you can be done earlier, and if you fail your final interview you can be interviewed again for a different acount
I applied online. I interviewed at Concentrix (Bengaluru) in Jul 2026
Interview
Going through resume and knowledge check about windows and adobe. Show know how to pitch in sales. Should know the technical parts of windows and Mac in order to clear the ops round
It was okay. Got a phone call then got invited to do an English language assessment then an interview . It was easy. You get the usual questions in any customer service interview
Interview questions [1]
Question 1
Tell me about yourself and What are your strengths