I applied online. The process took 2 weeks. I interviewed at Amazon (Cork) in Jan 2014
Interview
You're contacted by phone in the first place, general question asked. If you're successful they will send you link to a questionnaire. After this stage you have the proper HR interview. The questions are pretty basic, typical of a customer service job. They use the STAR method.
Interview questions [1]
Question 1
They asked when I took a decision which seemed wrong at the beginning but after a certain amount of time it revealed itself to be the right one.
I applied online. The process took 1 week. I interviewed at Amazon (Grand Forks, ND) in Aug 2013
Interview
Someone in the HR department called me a few days after I submitted my application online. This first call also turned out to be a phone interview which lasted about 10 minutes and consisted of very basic interview questions and details of the job duties. After this brief interview, she invited me for an in-person interview a few days later.
When I arrived at the in-person interview, the HR person I'd interviewed with on the phone greeted me at the door and had me fill out a worksheet. The worksheet was just to make sure I had basic internet skills. It consisted of about 15 questions about amazon which I found mostly on the Amazon.com website or through google. I was given 20 minutes to complete it which ended up being plenty of time. When I was finished, she just looked it over really quickly and said "good." Next, she told me some more about the job and asked more basic interview questions. After that, she led me to another room to wait to interview with one of the managers.
When the manager got there, it was just me and him. He had about 10 interview questions printed out on paper and wrote down my answers as he went through each of them. He was very easy to talk to and any nerves I had going in had completely gone away. After the questions, he said I would have to do a background check and then the lady from HR would contact me in a few days.
Interview questions [1]
Question 1
Nothing difficult or unexpected just basic interview questions.
Tell me a time you dealt with an angry customer.
Are you comfortable working under stress?
Tell me about a time you had to work with an unpleasant coworker.