what are sla how do you handle
1st Line Support Interview Questions
89 1st line support interview questions shared by candidates
How would you deal with an angry client?
Asked my why I wanted to work here
some technical and customer service questions. The technical part was: have you configured a router before?
They asked some technical questions like how I would approach a specific fault, but worded it poorly and I didn't even understand what type of tech they meant because of this.
How would I resolve an IP conflict on a customers computer
How do you find out the IP address of a device
What is DHCP and how is it used?
How many tickets do you typically handle in a day, how many calls do you take etc.
Basic call centre questions, nothing company specific
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