This review is for a LEGO Brand Retail store
Pros
-Usually a positive, family-friendly atmosphere while working -It was easy to request off, though this varies from store to store -50% off discount on all items was nice -Some great co-workers, very passionate about LEGO and usually creative
Cons
-2 mystery shops a month gets annoying, too much pressure on them and NPS surveys -It's a small store, most customers don't want to be bothered yet we had to talk to every last person as if our store was the size of a Home Depot -Communication from corporate was bad. We were just as confused as customers were when it came to the status of a product, whether it was retired or not, whether we would be receiving more or not -Instructions for in-store display were very poorly worded and confusing -Corporate communication overall just seemed sloppy and unorganized -Not really any pay raises unless you get promoted to supervisor or manager