Great people, good culture - We try hard but don't quite make it
Pros
I really enjoy the people I work with; the operators are great and my supervisor is awesome. The corporate culture is very strong, and the opportunities for training are endless. This company hires primarily from within, so there are excellent opportunities for advancement and inter-department/inter-location transfer. They are also the highest paying contractor in the area. Supervisors are empowered to structure their shift and run the operation as they see fit within the standard operating procedures. The equipment is in reasonably good shape. Work-life balance opportunities are awesome for this position.
Cons
Management seems distant, hard to reach and harder to get time with. I also question their subject matter expertise. It's tough to implement change and improvement initiatives here because we operate very close to our budget limitations. We don't do a lot of team building activities here which I think hurts corporate performance. Corporate reps from the USA and France are often applying pressure to reduce expenses, even at the cost of negatively affecting service performance. The pay is real good, but not great. This isn't exactly a con, but it's really hard to retain good people with an abundance of higher paying government jobs available in the area.