TUI Group reviews

3.7

71% would recommend to a friend

(1,990 total reviews)
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Sebastian Ebel

69% approve of CEO

50% positive business outlook

TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel & Unterbringung industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Jan 26, 2012
Recommend
CEO approval
Business Outlook

Pros

You're constantly learning about new destinations for travel. Once in a while you can take advantage of a good travel deal.

Cons

Senior management does not support or provide enough resources to allow employees to do a great job. Staff is overloaded and overworked, resulting in low morale.

1.0
Dec 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Support from other colleagues going through the same hell- they are the ones that keep you going

Cons

RSMS are bullys and love to make you feel bad at your job. Pay is horrendous for the amount we are expected to do. Always take the side if the customer and make you look stupid. Terrified of making a mistake- they love an action plan!!!

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TUI Group Response
3mo
Thank you for sharing your experience. We’re very sorry to read about your experience with the management style, workload, and pay, and we appreciate your detailed feedback. Hearing this helps us understand where improvements are needed and how we can better support our teams. We will advise the relevant teams of this feedback. Best wishes from the TUI Employer Brand Social Media Team
1.0
Nov 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Some experience gained in hybrid work and customer service

Cons

Low salary Micromanagement and poor communication Ineffective advertised benefits Difficult office location with limited transport and no amenities Frequent changes and unstable work environment

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TUI Group Response
7mo
Thank you for taking the time to share your detailed feedback about your experience at TUI. We acknowledge your concerns about communication, management style, and employee support, and we’re sorry to hear that your experience hasn’t fully met expectations. We take feedback like yours seriously, as it helps us identify areas for improvement and ensure colleagues feel supported and valued in their roles. We’re continuously working to enhance our internal communication, strengthen people management, and ensure that our benefits and hybrid working arrangements meet the diverse needs of our teams. Your insights will be shared with the relevant teams as part of our ongoing review and improvement process. Best wishes from the TUI Employer Brand Social Media Team
Viewing 94 - 96 of 1,990 Reviews

Glassdoor has 3,025 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.