TUI Group reviews

3.7

71% would recommend to a friend

(1,990 total reviews)
avatar

Sebastian Ebel

69% approve of CEO

50% positive business outlook

TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel & Unterbringung industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Jan 17, 2019

READ BEFORE YOU APPLY

Recommend
CEO approval
Business Outlook

Pros

(Possible pro’s) Depending on where you are you could have a nice team. You do get discounts on holidays (not generous) this goes up each year you’ve worked for the company if you can survive that long.

Cons

I honestly do not know how there are good reviews on here. The company does not care about you as an individual, it only cares about how much money you make for them. The commission is disgusting, for every £1000 you take in, you will get £3 commission. So if you sell a £2000 Holiday you will ONLY get £6. They have lowered commission in the busy period (Jan/Feb) so they don’t spend a lot of money on our commissions. In the quiet period you will be lucky to take home £20 extra, oh and you only get commissions if you hit your unrealistic targets so most of the time you won’t get anything for your hard work. They expect A LOT from every employee, not only is it selling holidays but you have to sell 100 extras and if you forget one then you’re in trouble. All of this hard work for the worst salary, full timers averagely get £12,500pa, you probably get more working in a supermarket that doesn’t give you the pressure. They bribe you to work harder for pay rises and say you can get up to 10% pay rise dependent on your rank in the company, a few employees I know we’re super sellers (in the top 50 out of thousands) and they got a 1% pay rise! Hard work doesn’t pay off in this company. Overall it’s poorly paid, not many benefits and get empty promises from the company, I still work here but am desperately trying to leave so please don’t waste your time!!!

avatar
TUI Group Response
6y
Thank you for taking the time to provide us with your feedback.
1.0
Jan 12, 2018
Recommend
CEO approval
Business Outlook

Pros

The customers are usually nice

Cons

Keep leading you on with promises of educational visits which never come up. Management are lazy and use any excuse not to serve. Lack of breaks during the day.

3.0
Nov 28, 2016
Recommend
CEO approval
Business Outlook

Pros

Great products and really engaged people. Most people stay at TUI, many of whom have been there for 30 years! Product is great, and the company does really well in dealing with global crises (which seem to happen every year).

Cons

Slow development of tech. Takes years to develop anything, by which time the market has already been disrupted. Has a very loyal customer base, which is how it gets away with it, but as technology becomes more important to doing business, will need to improve in this area.

Viewing 61 - 63 of 1,990 Reviews

Glassdoor has 3,025 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.