Sun Life reviews

3.9

69% would recommend to a friend

(4,275 total reviews)
avatar

Kevin Strain

90% approve of CEO

70% positive business outlook

Sun Life has an employee rating of 3.9 out of 5 stars, based on 4,275 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sun Life employee rating is in line with the average (within 1 standard deviation) for employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

4K reviews
2.0
Feb 14, 2014

Terrible structure

Recommend
CEO approval
Business Outlook

Pros

Cafeteria on site, decent benefits, DCP pension plan

Cons

- Terrible place to work, very competitive, everyone is out for themselves. - If they 'just don't like you' you WILL Loose your job. I exceeded expectations in my first role, struggled a bit in the next role that I was promoted to, admittedly. Truly worked my tail off, but it didn't matter. New managers came in and you quickly realized even your your best was still not going to be enough. Be cautious of this 'tactic' as they are project managing you to move you OUT!! And even if you start to do well, show progression and try your hardest to be positive. It won't matter - they got the ball rolling in the direction of the door. Generally, new managers like to bring in their own people to fill the team with. It's honestly, the MOST cut throat place I have ever had the displeasure of working at.

2.0
Feb 13, 2013
Recommend
CEO approval
Business Outlook

Pros

Monday to Friday 8 hours a day No weekends or evenings

Cons

Sun Life has 4 metrics for performance for customer service, but the management of the contact center focus on only one and it's speak to the company's true focus: Average call handle time - The expected handle time is 6 - 7 minutes. Each call, on average, includes a 30 seconds intro, 1:30 of hold time, 30 second closing and 1:30 of after call work (which is also included in the average call handling time). The management say it is to ensure that we don't waste the customers time, but you are left with 2 - 3 minutes to handle some pretty emotionally and financially sensitive questions affecting the callers daily life. This metrics alone suggests that they are more concerned with getting customers off the phone quickly than actually helping them. Until they actually realize that it is easier to retain an existing customer than get a new one Sun Life is in trouble.

3.0
Jul 24, 2012

A lesson in politics

Recommend
CEO approval
Business Outlook

Pros

People - there are many solid people throughout the organization

Cons

Politics - too much politics, which takes away from getting best work done and in keeping best people motivated.

Viewing 37 - 39 of 4,275 Reviews

Glassdoor has 5,252 Sun Life reviews submitted anonymously by Sun Life employees. Read employee reviews and ratings on Glassdoor to decide if Sun Life is right for you.