ServiceNow reviews

4.1

81% would recommend to a friend

(5,710 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Jul 24, 2015

Good product, High Stress, Poor work life balance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free Friday lunch (oops that went away!), Really great product, but needs some work to be ready for the big time. The founder (Fred Luddy) is a legend. Very humble guy, father figure. The platform is a golden egg to do some explosive innovation and development, but the company culture holds people and hence innovation back CEO focused on the stock price (perhaps that is his job). Competitive pay, Quarterly bonus, Opportunity to move around and do different stuff, good mobility within the organization. Company has lots of opportunity to grow further

Cons

Stress level is just too high. Most of the times the exec staff are siting in their ivory tower (maybe counting their monthly stock sales money). HR is decent, but totally powerless - they mainly tow the line with the exec staff. Stories of abrupt firing and people disappearing one fine morning are really true. CEO's staff needs to understand that the enormous pressure they exert translates from them all the way down into the company and makes a very bad culture and one of zero loyalty. If the stock drops, people will leave so fast that you will have a stampede at the doors. Stock alone cannot build loyalty.

3.0
Aug 28, 2014

Not the same company I joined, sadly...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people -- colleagues, customers and partners. Uniformly some of the best, smartest and most interesting people I've met or worked with, ever. The products -- not all perfect, but innovative, effective and well-liked by customers, partners and influencers.

Cons

How the company has come to treat its people. The people are typically better to each other than the company is to them, despite the perks. What used to feel like a cohesive team came to feel more like divided, sometimes divisive factions after the 2012 IPO. People terminated suddenly and walked out of the building in the presence of others is not the way to build or sustain high morale.

1.0
Sep 30, 2013
Recommend
CEO approval
Business Outlook

Pros

The people. The product is amazing.

Cons

ServiceNow was an amazing place to work back in the day. However, with the IPO and the new executives, legacy staff was hung out to dry. Change is one thing but a company's employees are their greatest assets and they just didn't care about us in the long run.

Viewing 292 - 294 of 5,710 Reviews

Glassdoor has 6,646 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.