ServiceNow reviews

4.0

77% would recommend to a friend

(5,741 total reviews)
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Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,741 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Sep 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Some great colleagues, was able to provide real value for my Team. I actually used the Product that they developed to do my job and based on that hands on experience was constantly trying to improve said Product for their Customers. To that end, I was enabled to Walk the Talk (rather than merely paying lip service to goals that never otherwise materialize). I can say I am walking away with actual knowledge and experience gained rather than being simply drained from all the political nonsense that otherwise goes on in every corporate environment that has reached it's peak and is heading in decline.

Cons

Value that was provided was not recognized by Leadership in the form of promotions, raises but work/contributions were absorbed by Leadership so that Leadership could be promoted. Much lip service paid to equal opportunities and diversity but no real action to support this. Middle Management heavy with skills focused on 'maintaining their jobs' amidst routine (quarterly) re-orgs wherein 'redundant roles' were eliminated. Much lip service is paid towards 'career goals' and supporting 'growth' but absent in evidence.

3.0
Jul 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Salary is kinda good, however not good enough to cover all the unrealistic wishes of leadership. Unlimited PTO, but feels like in many teams it’s not

Cons

Since recently they started micromanaging all people. Every week managers tell you are not good enough, you need to do more. A lot of unplanned work, but it’s required to be done. At the same time they don’t change OKRs and expect this extra payload to be completed along with the initial goals. All the questions and attempts to share concerns with management ending like we don’t care, do what they said. It’s hard to take PTO during release periods (6 months of the year). And management pressing even remote employees to go to the office.

3.0
Jul 16, 2025

It was good while it lasted…

Recommend
CEO approval
Business Outlook

Pros

Good salaries and benefits, unmatched product breadth (a solution for everything). Good benefits.

Cons

Terrible internal reporting systems. Bi-annual snr mgt cleanout now followed by almost total middle management clean-out, good and bad. Culture smashed and moral below sea level.

Viewing 631 - 633 of 5,741 Reviews

Glassdoor has 6,679 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.