Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at ServiceNow?

77% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (378) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 788 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 449 reviews)); "Great people and product at ServiceNow" ((in 408 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 404 reviews)); "good pay and chance to hit target" ((in 266 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 132 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 51 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 33 reviews)); "No diversity in the Amsterdam office." ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

München , Frankfurt am Main , Berlin , Düsseldorf , Hamburg , Stuttgart

ServiceNow reviews

4.0

77% would recommend to a friend

(5,741 total reviews)

Bill McDermott

89% approve of CEO

72% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,741 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews

3.0

Oct 22, 2025

It was all going smooth and stable till last month but not any more

Sr staff software engineer

Recommend

CEO approval

Business Outlook

Pros

Good work env. Good pay. Work life balance maintained. Good learning curve.

Cons

Recent restructuring and layoff has impact the whole QA department. Many senior qa roles are eliminated and all QA are asked to move to dev roles within next 1 year or leave. For some it might be an opportunity to move to dev role and at the same time for some it might be an overhead. So current the situation is risky here

1.0

Oct 10, 2025

Good place to work?

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Our company culture prioritizes drinking parties and excludes members who want to prioritize family care.

Cons

I was sexually harassed, but neither the organization nor my management protected me. The sales director protected the perpetrator because it was his first offense. My manager then unilaterally told me about it, resulting in secondary sexual harassment. HR has not implemented any concrete measures to prevent recurrence, and continues to ignore the malicious drinking parties that are the root of all evil.

5.0

Oct 7, 2025

Solid Company with a Healthy Positive Culture

Advisory solution consultant

Recommend

CEO approval

Business Outlook

Pros

Culture - mission and people first mindset. Coworkers - Willing to get to work along side you Learn it all mindset - Everyone is looking to be better and help others do the same. A lot of new innovation coming out.

Cons

Why didn't I know about this place sooner! Customers are still learning what this powerful and innovative platform is capable of (con AND a pro)

Viewing 625 - 627 of 5,741 Reviews

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It was all going smooth and stable till last month but not any more

Good place to work?

Solid Company with a Healthy Positive Culture

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