ServiceNow reviews

4.0

77% would recommend to a friend

(5,741 total reviews)
avatar

Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,741 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Sep 8, 2025
Recommend
CEO approval
Business Outlook

Pros

There is no pros at this company.

Cons

The company's work platforms or systems frequently experience downtime. During these down-periods, you are considered NOT to have worked and will not be compensated. Therefore, even as a full-time employee with working 40 hours per week, if the system is only operational for 20 hours that week, your waiting time does not count ato all. You will not earn even a penny. You are required to remain seated in front of your computer screen, ready to work immediately as well.

1.0
Sep 8, 2025
Recommend
CEO approval
Business Outlook

Pros

1. Compensation- good. 2. work and life balance - good

Cons

1. ML work : at least in GCS - 20 %. 2. Mostly enabling the solution with already pipeline.

Viewing 562 - 564 of 5,741 Reviews

Glassdoor has 6,679 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.