ServiceNow reviews

4.1

81% would recommend to a friend

(5,710 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Aug 31, 2017

Letter to my replacement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

To my replacement,   Hello, as a manager at ServiceNow,  you have stepped in to the easiest job ever. Your boss will do your job for you, such that all you have to do is show up, surf the web all day and wait for your boss to tell you exactly what to do (but don't worry because he will still do it for you so that you don't have to). The most difficult part of your day will be deciding what to have for lunch.   Don't worry about expectations, roles or responsibilities. I have been asking what is expecting of me and what my role and responsibilities are for several months now, and nobody can answer that for me, so I eventually gave up, and now I just hang out and do whatever I feel like, so that is another thing you won't have to deal with.   You also don't need to worry about managing your staff because your boss will do it for you. He will regularly bypass you and contact your staff directly, issue them guidance, assign tasks to them and gather status from them. So, managing people is extremely easy here since it requires no effort on your part, and you'll never know what they are doing anyway since they will communicate directly to your boss instead of you.   And, you will never have to submit any status reports to your executives because your boss will gather his own status by talking directly to your staff, so more time freed up to surf the web or play games or search for other job opportunities.   Worried about how you are going to do strategic planning if you don't know what your staff are doing? Don't worry about it because (yes, you guessed it) your boss will come up with your strategic plan for you, and better yet, he won't tell you what it is.   You know what? On second though, I think I will stay. This is the best scam in the valley. In fact, I bet nobody would notice if I stopped showing up.   Good luck finding some other place to get paid to do nothing

Cons

Zero career development; you have to find a new employer for your career to advance

2.0
Aug 25, 2017

An odd place for sure...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

In short, customers love the company. The technology is over a decade old, but it addresses a pain point they have. Stock is doing well.

Cons

I can't speak to the new leadership, but the old one was reminiscent of Apple. Controlling and dictatorial. People constantly worried about their job. People disappearing without warning. Not a great place to be if you are looking for peace of mind.

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Glassdoor has 6,646 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.