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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      80% would recommend to a friend

      (5,712 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      76% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,712 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      2.0
      Nov 24, 2017

      Too many managers, not enough workers

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Happy hour, free snacks and drinks, and other random perks are nice but those don’t make up for what the work environment is like

      Cons

      There are way too many unqualified managers that think they know everything. If you don’t have a management title, you are looked down upon and it’s difficult to get a promotion in the finance area

      3.0
      Nov 20, 2017

      A rocket ship but leaking jet fuel

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing growth and customer traction. Product is solid although very dated user interface. A new emphasis on customer success.

      Cons

      Poor decision-making by management resulting in shifting priorities, low innovation, and high turnover. Maybe having the new CEO will fix this.

      4.0
      Nov 20, 2017

      Technical Support Technicians

      Technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Support technicians are treated well - the company offers generous benefits and a relaxed, social working environment. You will learn enough about ServiceNow after 1-2 years to move on to a higher paying consultant or admin job.

      Cons

      Employee churn is becoming a problem and workloads doubled over the three years I worked there.

      Viewing 5311 - 5313 of 5,712 Reviews
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      Glassdoor has 6,648 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.