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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,730 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      6K reviews
      3.0
      Jan 12, 2026

      Its a batshit place to work

      Snr director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very busy and fun environment. Always learning and contributing. Good Comp.

      Cons

      Political and can be brutal. Like being gaslighted.

      3.0
      Jan 7, 2026

      Good company overall, but increasingly political

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great compensation and benefits. Leadership genuinely care about employee wellbeing.

      Cons

      Increasingly political. There are some bad managers who hurt team's morale and productivity.

      1.0
      Oct 17, 2025

      Toxic Culture, Aggressive PIPs, and Growing Layoffs

      Quality assurance engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good office premises AI Adoption Used to be employee-friendly, not anymore

      Cons

      Silent firings & forceful PIPs - feels like HRs have given a free hand to fire people. Micromanagement - Management doesn't even care to talk respectfully to their employees. No work life balance - Management treat employees as Robots. Giving 12 hrs everyday isn't sufficient to complete the work. Hell lot of pressure Less pay compared to peers Recently Hiring unfit candidates through - Feels like managers have an internal setup to hire their relatives who are unfit for the role.

      Viewing 523 - 525 of 5,730 Reviews
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      ReviewsServiceNow reviews

      Glassdoor has 6,668 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.