Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

79% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 799 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 456 reviews)); "Great people and product at ServiceNow" ((in 411 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 402 reviews)); "good pay and chance to hit target" ((in 267 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 175 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 52 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 29 reviews)); "No training or guidance from management" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

München , Frankfurt am Main , Berlin , Düsseldorf , Hamburg , Stuttgart

ServiceNow reviews

4.1

79% would recommend to a friend

(5,734 total reviews)

Bill McDermott

91% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,734 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews

3.0

Apr 6, 2019

Good place to work but career path is unclear!!

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Good work culture and casual work environment. - Unlimited Vacation days off. - Company is doing very well. ServiceNow platform is a powerful platform and you develop a good skill set of how you can use the platform to make things better.

Cons

- Getting a promotion is a big struggle. It seems a big deal for someone getting a promotion even if a person has worked and done pretty well for that team. - It may not be easy to work for some of the teams and may take some time to adapt to the team work environment. - Make sure people should know about the team and work they do if planning to interview for the particular team. Work widely varies from team to team. - People may start with a good compensation but years pass by and you may feel underpaid and undervalued.

4.0

Mar 31, 2019

A wild ride 0 both good and bad)

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Very smart people. Great pay and benefits (especially with the stock doing so well). Technology product that actually works and can be implemented fast. Great leadership at the top.

Cons

Complete lack of any professional HR best practices. I have seen top performers fired by accident and then the company try to rehire them; I've seen women in exactly the same roles as men paid and titled significantly less; I've seen re-orgs of re-orgs within the space of a week due to poor planning; I've seen constant overlap of functions and never see any clear delineation of responsibilities. We have a very long way to professionalize the workforce planning function and it's a shame because I think good people come to the firm who may leave without ever finding their feet or making the contribution they could due to lack of role clarity, good onboarding etc.

5.0

Mar 29, 2019

Great Company

Acct executive

Recommend

CEO approval

Business Outlook

Pros

Changing the way people work

Cons

complicated licensing model confuses customers

Viewing 5128 - 5130 of 5,734 Reviews

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Good place to work but career path is unclear!!

A wild ride 0 both good and bad)

Great Company

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