Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      80% would recommend to a friend

      (5,728 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      76% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,728 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      6K reviews
      3.0
      Mar 25, 2022

      No longer “humble”

      Customer outcomes
      Recommend
      CEO approval
      Business Outlook

      Pros

      ServiceNow has some of the smartest folks I’ve ever met. At the lower levels, it’s a very collegial group of great hires. There’s great salaries and benefits.

      Cons

      Getting way too top heavy with newly hired middle management, who are often unfamiliar with the Platform. Increasingly, it’s become very hierarchical and has lost the more democratized feel and energy that was there 5 years ago. Most concerning is the current culture which stifles any questions or innovation.

      3.0
      Mar 24, 2022

      Drinking from the fire hose is no joke

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture is real - the intensions, the care from leadership and the drive are all 100% ingrained in the ServiceNow DNA.

      Cons

      Drinking from the fire hose is no joke - I was told this over four years ago when I interviewed and the same applies today. Leadership pivots constantly - there seems to be no ability to put a PIN in it so you can get the job done and it affects your ability to be successful in your role. We are told 'this is what innovation looks like' as if that makes our stress level acceptable. It's not innovation, it's lack of leadership and the result of constant pivoting affects working relationships with partners and the customer experience. DE&I remains a challenge, we talk the talk, but I am hearing we don't always walk the talk... equity matters.

      2.0
      Jan 18, 2022

      Micromanage to point of suffocation

      Senior marketing leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good standard benefits and nice coworkers

      Cons

      Horrible leadership in Marketing. When VPs have to control everything down to smallest details, either they are the problem or they don't know how to hire talented people.

      Viewing 478 - 480 of 5,728 Reviews
      Related searches: ServiceNow jobs | ServiceNow salaries | ServiceNow benefits | ServiceNow interviews | ServiceNow conversations
      ReviewsServiceNow reviews

      Glassdoor has 6,666 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.