ServiceNow reviews

4.1

79% would recommend to a friend

(5,735 total reviews)
avatar

Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,735 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Oct 13, 2025
Recommend
CEO approval
Business Outlook

Pros

1) Continuously improving work culture 2) Excellent support for hybrid and remote work 3) Rapid adoption of AI technologies 4) Competitive pay packages

Cons

1)Outdated tech stack and lagging behind industry standards in adopting the latest technologies, except for AI-related initiatives. 2) Many tech leaders appear to be marketing consultants rather than true technology experts. 3)Lack of product mindset and a structured process for adopting business requirements into engineering delivery. 4)Commercial products are overpriced and difficult for enterprises to replace. The platform is monolithic and challenging to scale.

5.0
Oct 13, 2025
Recommend
CEO approval
Business Outlook

Pros

- Autonomy from day one with strong backing - Smart, kind teammates who raise the bar - Mission‑driven culture; values show in decisions - Plenty of opportunities across products and functions

Cons

- Sometime role boundaries are blurry, but this keeps the job vivid and engaging - Timesheet

4.0
Oct 12, 2025

Great organization

Recommend
CEO approval
Business Outlook

Pros

Work culture, Leadership, Transparency, Sustainable Growth

Cons

More monetary wellness benefits, work life balance

Viewing 478 - 480 of 5,735 Reviews

Glassdoor has 6,673 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.