ServiceNow reviews

The tech stack is outdated and heavily proprietary, which means the skills you gain aren't easily transferable to other jobs. The code and architecture are extremely complex and convoluted, making it a painful and slow process to fix bugs and build new features. This leads to a lot of defects and impacts development speed. We operate on a long waterfall release cycle, and the company as a whole lacks agility due to its size. Teams often work in silos. Upward mobility can be a real challenge; it seems to be more about politics and appearances than technical merit.

The cult of Bill McDermott is kinda gross. He's the antithesis of the "humble" that Fred Luddy brought to the c-suite. He rolls into corporate events like a rock star, signing autographs, and his speeches are somewhere between Goodfellas and a rambling Trump monologue. We've started doing "big company" stuff like layoffs, pinching pennies on travel, limiting team events. It's still one of the better places I've worked, but the startup feel is totally gone. We're on a path to be just like IBM in terms of culture. Commissions are getting tighter too - they're reviewing more deals each quarter and saying "we're not going to pay full commission on that, it was a 360 deal, or an exec was involved, or it's a way bigger deal than what was expected in this territory so we're only going to pay out 50% of the commission we owe on it." The Ts & Cs in comp plans give them loopholes the size of cruise ships where they can NOT pay you commission for all kinds of reasons.