ServiceNow reviews

4.1

81% would recommend to a friend

(5,711 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Feb 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Other teams/groups somewhere appear to have really have actual, healthly work-life balance. Would love to learn of them for openings and transfer over ASAP.

Cons

All double talk. Public non-specific praises diametrically opposite of actual labor abuses and unpaid overwork culture, coupled with lack of raises for 3rd year. What goes on internally is toxic and demoralizing, and should not be tolerated in any developed democracy. Kickoffs, quarterlies, all-hands, etc. amount to all pep rallies full of self-praise at corp level, fantastic financial stats both past and forecast, which on the front lines carrying the actual heavy load, find completely ironic, enduring perpetual excuses of lack of budget for staff, no bonuses/raises/stock grants after initial contract, coupled with unreasonably and disproportionately many duties without adequate time nor resources to perform them.

2.0
Jan 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Bill did well in brand building, average perks, sales oriented

Cons

Engineering excellence is not only below expectation but terrible to certain extent, tech debt, poor documentation and code quality, slow, unreliable, hard to use internal tools, especially lab and code review tool, all lead to low productivity, and not many people really care, even slightest UI improvement request gets nowhere, servicenow is the only workplace I've experienced no one replies to your email even it's their own problem. untransparent and often biased performance review process, only manager have the say, and it depends on relationship you have with supervisor instead of contribution and impact you've made. title inflation - many so called Staff or higher level engineers basically doing nothing practical , the most unprofessional engineer is one I came across in Sn who still got promoted to distinguished engineer... a fair amount of SWE are internal transferred from different role without proper software engineering experience before at all, switching to Postgres won't solve all performance problems, design and code quality matters, one funny code example I encountered is a data structure is iterated four times to parse data from, where it only to be iterated once, expect all kinds of weird silly stuff, anything can happen here.

3.0
Oct 11, 2024
Recommend
CEO approval
Business Outlook

Pros

The intellectual firepower in this place is off the charts. The leadership? Battle-hardened veterans with a vision that could melt glaciers. And the office space? Forget minimalist boredom – it's a temple of design that actually makes you want to show up.

Cons

Buckle up, buttercup, because getting anything approved for any selling in ANZ is a freaking minefield. You think you're hot stuff slinging deals? Think again. Every quote you submit gets scrutinised like you're trying to smuggle nuclear launch codes. Enterprise sales needs oversight, sure, but this ain't it. Prepare to have your quotes ripped to shreds with the kind of corporate language that would surely get you cancelled on the interwebs. Passive-aggressive jabs, condescending tones, and enough underhanded comments to make you question your sanity. Sales folks are so terrified of getting their deals nuked, they just take the abuse. Hey, we all need to get paid, right? Bottom line: If you can't handle a daily dose of corporate-sanctioned psychological warfare, steer clear of Sales in ANZ. This place is like a black hole for productivity. Things disappear into the ether, never to be seen again. It's like they're trying to emulate the inefficiency of the old Sydney mono-rail with the fervour of Sydney Metro And don't even get me started on the renewal process. It's a labyrinth of red tape and bureaucratic hurdles that would make even the most patient person throw their hands up in despair, going back to my point about Sales Support teams thinking they're entering the boxing ring with you every time you submit a quote.

Viewing 334 - 336 of 5,711 Reviews

Glassdoor has 6,647 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.