Where to begin. This company is going downhill fast. It's a bad sign when HR is so busy processing termination notices, they lose track of whether you are an active employee or not. Here are some notable cons:
-- Zero room for growth: this is mentioned in many other reviews. The only real possible movement (if you do manage to move) is lateral. It has become much harder to even move laterally as the company has been turning permanent roles into temporary ones to save $$$ (another blow to employee morale) - so if you decide to take the role, you lose your benefits. Promotions are very hard to get and are given out seemingly randomly.
-- Exec team: the entire exec team is completely clueless as to what the 'low level' employees actually do. They set unrealistic goals that any employee at 'ground level' could tell you are not feasible. When the goals aren't met, they come up with half-baked excuses as to why and then proceed to replace them with new, equally ridiculous goals. They sent out a survey to employees to gauge employee satisfaction and work culture. Needless to say the results of that survey were never disclosed.
--The job itself: OpenTable used to be proud of hiring the best and the brightest. They don't hire that way anymore, simply because the job doesn't require it. It is boring, repetitive, and anyone can do it after a couple weeks of training. Goals are increased every quarter so that you have to keep doing the same thing more quickly and more often. I've seen people go from enthusiastic and excited for their OpenTable journey to de-motivated and jaded within a span of 6 months. There is no end is sight and the job will only continue to get worse and more automated. It's a bad sign when the average length of employment of the people on your team goes from 5-7 years down to 1 year (no joke). People are quitting faster than they can hire. Many people still at the company are just sticking around until they find something else.
OpenTable will never be the fun, start-up-like company it once was. Ever since the Booking Holdings takeover and now being put under the umbrella of Kayak, the company is a shell of its former self. My advice, if you decide to start working there: stay for a year max and take advantage of the flex time to work on pursuing the career you actually want. Because your career won't be here.
