OpenTable reviews

4.1

78% would recommend to a friend

(670 total reviews)
avatar

Debby Soo

77% approve of CEO

75% positive business outlook

OpenTable has an employee rating of 4.1 out of 5 stars, based on 670 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The OpenTable employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

670 reviews
3.0
Jun 4, 2019

Some readjustment is needed

Recommend
CEO approval
Business Outlook

Pros

Flexible hours A lot of events Fast paced Good colleagues

Cons

There is evident favouritism, and very little trust in upper management or HR in dealing with actual issues being reported. Some (many) managers are highly protected from their mistakes, and are maintained even when unethical behaviour or unprofessional behaviour is shown and reported. When we received the results of the engagement survey, and they were low, one of the key factors was “distrust in the fact that the company would take action on it”. Evidently, the results were right, and 6 months later, the situation remains the same. Cities outside of the US are stagnant, even though OT has been in the market for over 10 years, due to extremely little focus from upper management, and poor, micromanaging DMs.

2.0
May 21, 2019

Needs innovation and improvements

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Costco snacks and drinks. Lots of snack. Frequent company events and great office location. Work/life balance.

Cons

Even though company has been around for over a decade, the process here are like start ups. They're clunky, not streamlined, bad communications between dept and many doesn't seem to be interested in process improvement. Their go to answer is usually the same, "that's how we've been doing it since i started." People either quit in their first year due to frustration or boredom, or they stay here for long term. A lot of people that I work with have been here for 3+ years (some even 9+ years) and they're just going through the motions. They don't want change and just want to do 9 to 5 every day. This culture also causes minimal promotion and salary increases. If you're looking for a chill job and want great work/life balance, this company offers exactly that. If you want to learn new process/procedure or make an impact in this company, look else where. There has been a lot of turnover due to Kayak integration. People are leaving pretty much every day. Morale is at all time low.

5.0
May 20, 2019

Excellent Company!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

OpenTable has a unique way of making each employee feel valued. Form supervisors to upper level management, they truly have an interest in your success in your role. The culture is extremely welcoming and supportive and most of the time feels more like family and friends rather than just co-workers. They have plenty of paths to grow your career and even host “career days” to explain these growth options. Additionally, they have a mentor program to help you achieve your goals. Hands down the best company I’ve worked for. They really got it right.

Cons

They will cover public transportation but not parking which can be very expensive.

Viewing 436 - 438 of 670 Reviews

Glassdoor has 722 OpenTable reviews submitted anonymously by OpenTable employees. Read employee reviews and ratings on Glassdoor to decide if OpenTable is right for you.