Pros
I am working here for more than a year now in one of the development team.
People attacking repo of mathworks as whole, you guys need to understand few thing.
1. Get the Definition of call-center right. You are simply cheapening your job description by calling it a call center. Do you say the same to your friends outside? That you work in call-center? Arn't you prouded to say MathWorks? You have done your masters from prestigious colleges of India/Abroad. You guys know the product (Matlab and Simulink) better than any other team in office. And thats the reason why MathWorks find you more capable of answering costumer queries which I guess even you guys know is not easy.
2. I know you want to shift to development teams, but understand that people working in development team has 4,7 even 11 years of experience. I am not saying you can't do it, but you should be at par with these assiduous people. If you expect to become a team lead or manager within 2 years, thats not happening folks and trust me thats not happening in any company.
3. I have my friends from college working in other company as a "developer" and ask me what do they do?
* Every alternate week on customer support, sometimes starting from mid-night.
* travel at 8 in the night to office just to restart servers. Fortunately we have SSG team handling that.
4. Being a part of development team, I find that we lack software knowledge which gives EDGs and ASGs an upper hand. I myself sometimes take help from EDGians for product knowledge. As an EDGians you get to choose your own team. Team that suits you best, which no lateral hires get.
If you guys think you are capable of working in a better company, go ahead. Go try other companies where you may end up working day-and-night. You may end up working with naive freshers. May end up working on something you don't like. Go ahead, and when you are done come back. Come back to have a perfect work-life balance. Come back to work with people with 11+ years of experience who treats you like a colleague and not juniors. Come back to work of feature you once used as a student. Come back to have your own "Patent", which should be the goal of any renown developer.
Realize the goodness of company you are working in before its too late. :)
Cons
* compensation people say. But the salary quoted in CTC is not deceptive at all. I get equal compared to my peers.
