Marshalls reviews

3.4

57% would recommend to a friend

(7,630 total reviews)
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Ernie Herrman

55% approve of CEO

47% positive business outlook

Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,630 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

8K reviews
3.0
Jun 7, 2009
Recommend
CEO approval
Business Outlook

Pros

Friendly people and work environment. Very active. Always had something to do, never just standing around looking for something to do.

Cons

The lines in the store get out of control. The method of retriving prices when an item is not clearly labeled is not efficent and signing up customers for credit cards at the register also holds things up. This should be fixed, it makes it stressful because as a cashier I felt things were taking to long at times, so you can imagine how the customers feel about the excessive waiting.

2.0
Apr 10, 2009
Recommend
CEO approval
Business Outlook

Pros

If you want to gain knowledge on how retail is operated, this would be a good job to dive into. Since Marshalls are big stores, you can gain a broad knowledge of each department and how to do things in all areas of retail. Being at a job that has high inventory is great becasue the hands on experience is great..from processing things, to knowing how the fitting room works and the registers, to seeing things come in the back stock area, to the floor, and much in between is great if you want to work your way up the retail scale.

Cons

Where can I start..Marshalls is a off price retailer, so the clothes are cheaper in price, and 1 to 2 seasons off from desgners..maybe more. The stores are big, so there is alot of inventory, leading to alot that can be messed up by customers, hence, alot for you as an employee to clean up! People dont care, is what I noticed, I dont know if its because its a lower end store or what, but people try on shoes, leave then in the middle of the isle, with the box and stuffings all out. One shoe is at the front of the store, and another at the end. Pocketbooks are a mess...putting them in color order is great, until people take a white bag, and just drop it in with the blues. People have left clothes in the oddest places, when they realize at the last minute they dont want them any more. Its a pain when you hear customers say "oh she will clean up after me because she works here." Its hard, to clean then straighten up, and someone come behind you and mess up again, I know this is the life in retail, but wow, never saw it this bad!

3.0
Oct 29, 2008
Recommend
CEO approval
Business Outlook

Pros

Works only 3 days a week (Friday - Sunday), which can be a downside for some people. It's a big company (TJX), something to put on resume

Cons

Promotion is not merit based. It is who you know not what you know that get you a promotion. I know some people who stay on the same position and never move up despite being better employees than others. Management often have high expectations but provide inadequate resources to accomplish those expectations. It's hard to motivate associates when they do not get rewards for going extra miles.

Viewing 7627 - 7629 of 7,630 Reviews

Glassdoor has 7,845 Marshalls reviews submitted anonymously by Marshalls employees. Read employee reviews and ratings on Glassdoor to decide if Marshalls is right for you.