Lightspeed reviews

Management is constantly changing systems in place, and adjusting job requirements. There is no time to adapt and adjust; fall behind and be placed on a PIP, which is a 3-4 month probation to turn performance around or be terminated. There is constant fear and stress of being fired if performance is lacking — burnout is incredibly high amongst employees and going forward, turnover will be high with the new standards and expectations. It is almost pure cold calling for leads despite being hired to do warm calling. Lastly, you will be required to work 9 AM to 6 PM daily; this sucks as most of the office is out by 4 or 5 PM. You are also required to be in office on the last day of every month, as well as last and first day during end of fiscal year — these standards do not apply to rest of staff.

The structure of responsibilities is very unclear — it’s impossible to understand who is accountable for what. I often find out about my own tasks after the fact. There’s a complete disregard for work/life balance. Managers openly state that employees will receive tasks that require working late into the night (without any additional pay), and this is considered normal. There is absolutely no proper mentorship for new employees. All sense of autonomy in decision-making is lost due to constant pressure and restrictions from all sides. The product is extremely complex and difficult to understand, and no one offers help in figuring it out. At the same time, leadership insists that you must figure everything out on your own, or you won’t pass the probation period. Overall, the company environment feels unhealthy.