Lightspeed reviews

Lightspeed has seriously lost its way with our new CEO. Most decisions are made without employee input with no regard to the impact it will have. There has been a major push for RTO to encourage “collaboration” and a vibrant “company culture “ however, most sales employees work exclusively with their clients via emails and phone calls which are hard if not impossible to do in the open concept office. There are a few quiet rooms to work in, yet they are generally all booked as people are trying to work. Everyone above direct manager has not been on a call with clients in over 5 years. They have no idea of the workload or the insane number of responsibilities the sales team are under. Targets are constantly changing to try to pay as little as possible. Many employees are on the verge of burnout or have quit due to it. Sales processes change weekly and there is very little input from the people it impacts the most. Sales has “unlimited” vacation days but you only get quota relief for 4 weeks. You only get 15% reduction for a week and must take a full week off to get the reduction so long weekends are a no-go. Parking is expensive since they only cover a portion because “we want to encourage environmentally friendly transit options” but the most environmentally friendly option (WFH) is unacceptable. WiFi in the office is unusable. Pets are welcome, but no regard is given to those who don’t like working near other people’s pets.