Lidl reviews

3.4

59% would recommend to a friend

(8,081 total reviews)

Kenneth McGrath

73% approve of CEO

49% positive business outlook

Lidl has an employee rating of 3.4 out of 5 stars, based on 8,081 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lidl employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.4 stars).

Reviews by job title

8K reviews
1.0
Jan 31, 2021

STAY AWAY

Recommend
CEO approval
Business Outlook

Pros

Great colleagues, Free coffee, OK Benefits, Ping Pong/Video games in break room

Cons

Where do I start?? -Management has no clue on what they are doing. 2-3 board members "leave for personal reasons" every couple of months. instead of hiring someone that has knowledge of the US market, they just bring another European that leaves after less than 2 years.The Board of directors has 7 men and 2 women, who are all white and only 2 are non-european. So that tells you all you need to know about diversity within LIDL. -The turnover rate on the HQ level is more than 50%. This results in nobody knowing what they are doing. - Most of the softwares that are used are in German. Everyone spends half their day trying to translate stuff. They want to keep everything the "LIDL way" so whatever international decides is what the US must do. -The pay is decent. they give 8% more due to HQ being located in Arlington, VA. Even with the 8% increase, the average pay is much lower than other companies in the area. - Work/ Life balance- if you are looking for that, don't even bother applying. With the high turnover rate and company struggling overall in the US, you will be lucky if you can call it a day after 10 hours. - Company Culture- if you work hard, you not will get promoted past a manager position, unless you come from Europe. It's always a US vs Europe mentality on the HQ level. This is very unfortunate because they are losing great employees to other companies. Some of the people were amazing people to work with day in and day out, but due to lack of opportunities and company culture they moved on. Company culture is so bad that they have to bring in outside consultants to help train directors and VPs on how to better understand and communicate with the American employee. - Company Ratings- Don't think that all the 5 star reviews are genuine. We were told in our annual meetings to leave positive reviews on these job sites. if you really want to know the real LIDL, read the negative reviews and why people left such bad reviews. -Future- Although they have a model that might work in Europe, don't not be surprised to see LIDL pack up and be out of the US in the next few years. If you don't believe it, just go inside one of the stores or read the reviews that customers leave on social media. Stores are constantly empty and whatever they advertised in their app are never found in the store. Common switch and bait trick to get customers into the stores for items that aren't even in stock. Overall- I was super excited as a recent college grad to work for a company that had so much buzz and potential in the US, but was never able to figure out how grocery works in the US. Fast forward 2 plus years and leaving this company is one of the best decisions I am making.

2.0
Apr 5, 2019
Recommend
CEO approval
Business Outlook

Pros

- Good salary - up to £75,000 for middle managers - Responsibility—at the expense of dealing with incompetents - If you're half-decent you'll probably do okay here if you're in a good department.

Cons

- Culture and workload is massively different depending on what department you are in. The majority of departments are poor, some are atrocious. Lots of things that shouldn't be tolerated in 2019 are. - I've heard (and seen) horror stories: plenty of people crying, blatant bullying, screaming & shouting, sexism. A few times I've called a colleague and got the response "so&so doesn't work here any more". There is one department that we refer to as 'the black hole' — people, good people, go in and they never come out the same again (and they come out quickly) - Unsurprisingly, turnover of employees is shocking. You need to get lucky here—if you work for a decent person you will get by—but that isn't a given - Keep your head down. I've seen people stand up for what they believe in, try and tackle the status quo and challenge the poor culture, but they just get beat down. Don't believe the promotional materials! People do NOT want to do it differently here. The model has worked for years in their eyes. If you want to get along, don't rock the boat! Don't come expecting a 'do-it-better' meritocracy. This is very much a 'oil tanker' of a bureaucracy - Poor culture leads to high performers leaving and mediocre ones clinging on. Senior management are largely made up of those who appear to have clung on the longest—but are often not suited to such positions. Or people who did a great job in buying boxes and now are suddenly experts in marketing. This causes the whole cycle to repeat. The high salaries compound this; they encourage mediocre people to stay because know they are highly unlikely to get this salary elsewhere. It's a trap. - This ends up with really poor accountability and a lot of people who think they have re-invented the wheel, or are the next Jesus because they 'made it' and are paid 100K a year and drive a company car. I include a lot of my peers in this. The thing is, they wouldn't have 'made it' at a better company—they just aren't good enough. Making it had nothing to do with work (it's definitely not a meritocracy here) it's got to do with being able to weather the most abysmal culture for the longest, or being where nobody notices how rubbish you are -As such, co-operation and communication between departments is poor because you've got a whole load of people who can't think big (they are too busy thinking they are the next big thing). You'll find out your peer has hired someone to do the same job as one of your team members—they just never bothered to speak to you. Or you'll meet someone who's been drowning in some project in a silo somewhere because their out-to-lunch director 'forgot' to mention it to anyone else's - Highly secretive promotional structure for senior management. You can't apply for jobs, you must be 'chosen'. This creates issues when you have a poor line manager relationship, or if your line manager changes (which it constantly does). I had a colleague who easily should have been offered a more senior role, she brought external experience too—but this was never evaluated as she had 4 line managers in 2 years. In the end she quit and it was such a shame because she was better than our boss. This sort of thing happens a lot - Everything feels so second rate—I wish I'd trusted my gut and not taken a role here to be honest. I sold out for the money. What I've compromised is doing a job that is challenging with great senior leaders and peers you can learn from. But hey, I'm lazy - Mostly it is just disappointing because you constantly feel like the company could be great if they just increased accountability, co-operation and stopped tolerating abysmal behaviour and poor work from management who have been at the company far too long.

avatar
Lidl Response
7y
Thank you for taking the time to leave a review on your experience. We'd like to discuss this in more detail, so please do contact us at careers.sm@lidl.co.uk when you have the time. We would genuinely like to thank you for the part you're playing in making Lidl GB a success as we work to grow and improve as a business and as an employer! - Team Lidl GB
2.0
Mar 20, 2017

Ehhh...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Good Benefits - New/Clean office space - Knowledgeable IT department - Occasionally employees receive free food/merchandise that will be sold in the store

Cons

- Not everyone that works at HQ can park at HQ (you have to park in a garage a mile away from the building and walk to take the bus to the office). Most of the parking spaces are reserved for more tenured employees and senior management. - No free coffee. - Many senior managers are inexperienced in managing people, unprofessional, unethical, and are incapable of taking accountability for the work product of their teams. Senior managers are very willing to throw their teams under the bus, rather than manage conflict head-on. - Very hierarchical. Employees don't have real access to their senior managers and above. Analysts and specialists are not involved in meetings or discussions about topics that directly affect their work, and then they are held accountable for work product that did not live up to expectations set in said meetings/discussions. - People are forced out through performance management techniques that have no merit or documentation. - When you are involved in meetings, a lot of the time people talk in circles, asserting power or control, and nothing gets accomplished. It is a big waste of time. - People in the position to make decisions and lead department initiatives are poor communicators. - HR as a whole is not really a resource. There are some helpful people, but most are ineffective, especially management.

Viewing 181 - 183 of 8,081 Reviews

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