- Dealing with problem files with difficult customers
- Micromanagement. One time I talked to a co-worker and a manager asked if I was on lunch or not. If you're logged off for a certain amount of time, workforce will look for you.
- You are chained to your desk by your phone. Workforce only allows a max of 10-15 mins of washroom/logged out time.
- Call quality. They dock you marks if you don't include certain things during your call (eg: you have to say we work in a team environment).
- Booking vacation is difficult. Workforce makes you only book a week off first. After everyone books then you can choose individual days off.
- Difficult to move around company if you're just a CSR. You can get rejected more than 3 times for a role you apply to.
- Short staffed. Phone keeps ringing non-stop.