IBM reviews

3.9

78% would recommend to a friend

(107,115 total reviews)
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Arvind Krishna

76% approve of CEO

68% positive business outlook

IBM has an employee rating of 3.9 out of 5 stars, based on 107,115 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IBM employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

107K reviews
2.0
Jun 19, 2008
Recommend
CEO approval
Business Outlook

Pros

Looks great on a resume, meet quality people.

Cons

Outsourcing and high turnover rate has crippled helpdesk support. Where you were previously expected to support one customer and give excellence in support you are now expected to support multiple customers during your shift. The amount of data you are supposed to assimilate and discard on a daily basis would seriously astonish the individual customers. The customer service level is seriously affected and since there is such a high turnover on all levels of support the knowledge that is desperately needed to perform your job effectively is in a constant state of flux.

3.0
Jun 19, 2008
Recommend
CEO approval
Business Outlook

Pros

Opportunities to move jobs, change careers, get educated, travel. Time available to take care of self or family in times of sickness or death - as well as birth. Some of the smartest people in the world work here, most are accessible. Great mentoring program.

Cons

Top heavy organizations. Too many executives. Too many Fellows and Distinguished Engineers. No local management. Spending at the highest levels is out of control. Limit corporate jet / helicopter passes to Sam and his direct reports with <10k people orgs. Realize that not everyone fits in the same box. Too much politics and too much 'friends and family'.

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