HomeSense reviews

3.8

83% would recommend to a friend

(849 total reviews)
avatar

Ernie Herrman

86% approve of CEO

55% positive business outlook

HomeSense has an employee rating of 3.8 out of 5 stars, based on 849 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeSense employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

849 reviews
4.0
Jan 4, 2023

Good start

Recommend
CEO approval
Business Outlook

Pros

easy hiring good management good team

Cons

you are mainly overworked, specially physically , and at the same time underpaid

4.0
Jan 4, 2023

Friendly Faces

Recommend
CEO approval
Business Outlook

Pros

Nice Management Friendly and Positive Staff

Cons

Fluctuating Schedules, and the obvious occasional terrible customers

4.0
Jan 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Great team, always looking to promote from within, countless initiatives and policies in place to promote learning and growth, fast paced environment with something new everyday, freedom for supervisors to work in grey areas and bend rules to better help customers in niche circumstances

Cons

Depending on your store and management team the handling of TJX's return policy can often be a nightmare for the frontline staff. Customer Service Coordinators (and often times cashiers as well) are often under attack for the inconsistent rulings on when a return is or isn't acceptable. The company's grey area ruling metric often leads to drastic return differences from region to region let alone manager to manager. Coordinators are often treated as assistant managers in their expected workload and expectations behind the scenes but paid as supervisors. This gap in expectation is much more noticeable here than at other retailers. I understand they use an off-price model, but 10% discount is laughably low

Viewing 325 - 327 of 849 Reviews

Glassdoor has 885 HomeSense reviews submitted anonymously by HomeSense employees. Read employee reviews and ratings on Glassdoor to decide if HomeSense is right for you.