GoTo reviews

3.7

60% would recommend to a friend

(1,407 total reviews)
avatar

Rich Veldran

48% approve of CEO

42% positive business outlook

GoTo has an employee rating of 3.7 out of 5 stars, based on 1,407 company reviews on Glassdoor which indicates that most employees have a good working experience there. The GoTo employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Mar 28, 2024

Such a joke.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They used to care about their employees. Since they were bought off - all the care about is how much money we make them. They could care less about the employees.

Cons

Literally everything. There is not 1 thing that makes working here worth it.

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GoTo Response
2y
We value your honesty and want to acknowledge any frustrations you've encountered. Ensuring our employees' well-being and job satisfaction is a top priority - everyone is a valued GoGetter. Like many companies in our industry, we adjust our strategy as needed to maintain competitiveness and sustainability. That said, we take accountability seriously and strive to communicate changes and strategic shifts transparently and effectively to keep everyone informed and aligned. All GoGetters should feel motivated to contribute and thrive, and any feedback is instrumental to helping us achieve that goal.
4.0
Mar 27, 2024

Decent place to work

Recommend
CEO approval
Business Outlook

Pros

Work life balance. Decent culture

Cons

Private equity owns them now. Terrible leadership

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GoTo Response
2y
Thanks for your thoughts and more than nine years at GoTo. Regarding your comment about our CEO, Rich Veldran brings over 30 years of experience leading successful organizations in strategy, finance, and operations. He's been at GoTo for over three years and holds an MBA in Finance and a B.S. in Industrial Engineering and Operations Research from Cornell University.
3.0
Mar 26, 2024
Recommend
CEO approval
Business Outlook

Pros

- Great Benefits - Great Teammates - Great Culture - Pet Friendly - Unlimited PTO

Cons

Let me begin by addressing the issue of favoritism within this company. During my tenure here, I've observed instances where individuals have been promoted from Business Development Representatives (BDRs) to Account Executives (AEs) despite not meeting quota requirements. In some cases, these promotions occurred even when the individuals were working with accounts that were off-limits to the rest of the team. This disparity raises concerns about fairness and transparency in the promotion process. The leadership, particularly within the IT department, lacks effectiveness. Instead of addressing underlying issues, they resort to mass layoffs as a quick fix. Unfortunately, this approach neglects the core problems. Additionally, there's a noticeable deficiency in the advertisement of GoTo IT products. When engaging with prospects, there's often confusion surrounding what GoTo offers, posing a significant hurdle in securing opportunities. People are generally averse to change and hesitant to engage with unfamiliar companies, further complicating the process. Furthermore, GoTo prioritizes the rollout of new features on a weekly basis over adequately supporting Business Development Representatives (BDRs) in reaching their goals. This neglect is regrettable. Not to mention, the implementation of AI tools that aren’t even bringing much success on the ITSG side. There’s not even a clear number of how many prospects we should be adding in sequences. It’s more so, add how many you can and hope for the best.🤷‍♂️ Working here may entail a sense of discomfort, as there's a constant concern about job security due to the company's instability. Also, enough with the toxic positivity! I’m sick of asking for feedback only to receive reassurances like “you’re doing great, it’s nothing to worry about” when the reality is glaringly evident— there are valid concerns that need addressing. Finally, if you prefer stability and consistency, this company may not be the best fit for you.

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GoTo Response
2y
We appreciate the time you took to outline both the positive aspects of working here and the areas where you see room for improvement. We value your perspective and take your concerns seriously. We acknowledge your frustration with promotions and perceived leadership effectiveness. While there is a clearly defined career path in our BDR organization, we sometimes move more quickly based on business needs. While we still base them on performance, we understand the need for more precise communication about these processes and are committed to enhancing transparency. We also recognize the importance of adequate training and support for our BDRs. With a designated Training Program Manager focused on BDR efficiency, targeted training programs monthly will ensure managers and the enablement team provide the necessary support. Specifically, product training, upskill training, and tool refreshers aimed at enhancing our team's capabilities. We also have a BDR playbook that our managers follow, which defines the number of prospects added to a sequence daily. Under the leadership of our new CMO, Peter Mahoney, we are actively revising our product marketing strategy to improve brand clarity and increase awareness of our GoTo IT products. These initiatives are still in the early stages, but we are committed to making meaningful changes to address your highlighted challenges. Embracing a Growth Mindset at GoTo means taking feedback like yours as an opportunity to learn and evolve. We aim to acknowledge when we fall short and take concrete steps toward improvement. Your insights are crucial to our improvement and to creating a better workplace for everyone. Thank you again for your honest and constructive feedback. Please do not hesitate to share any additional feedback or concerns, should they arise, with your People Business Partner.
Viewing 244 - 246 of 1,407 Reviews

Glassdoor has 1,595 GoTo reviews submitted anonymously by GoTo employees. Read employee reviews and ratings on Glassdoor to decide if GoTo is right for you.